SHIPPING POLICY

Tracking Packages:

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility. Your shipment will require a signature at the time of delivery!

If you know you won't be home to sign:

If you know in advance you won't be home to sign for you using FedEx Delivery Manager:

Redirect your package to be held at a FedEx location for up to 10 days for FedEx Ground shipments and up to 5 days for FedEx Express shipments free of charge.

Redirect your package to another location or schedule another delivery time. A fee will apply.

Sign for the package electronically on your phone or computer if the signature required is an indirect signature. Electronic signatures cannot be used on deliveries that require an adult or direct signature.

Claims will not be accepted for shipments that have been signed for.

If you will not be home to sign for your delivery, please visit FedEx for delivery options. FedEx: https://www.fedex.com/en-us/delivery-options/signature-services.html

Risk of Loss or Damage:

Segway is not responsible for any loss or damage to your ordered product after your product is dispatched from Segway’s possession, i.e., after your product is tendered to the first carrier. You are suggested to promptly track your order and understand your delivery options. Please note that waiving the signature delivery will increase your risk of loss of your ordered product and will waive your right to file a claim if it is lost.

Domestic and International Shipping:

We currently only ship within the Continental 48 States.

We are not able to deliver to the following:

Standard P.O Boxes or Residential P.O Boxes in rural areas.
USPS, FEDEX, or any other type of drop boxes.
Freight Forwarding companies including services similar to NewYorkMailBox.com.
Military addresses

Shipping Method and Timeframe:

Due to the nature of the item, ground shipping will be the only option.
Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use either FEDEX or UPS if shipped within the continental 48 states or UPS and Purolator.

We will provide you a tracking number and the delivery will require a signature. From this point forward it is your responsibility to track the package, and to make sure you will be home to sign for it, or to make alternative arrangements directly with the carrier. Segway will not have any liability for packages that are signed for, regardless of who signed for them. Segway is not responsible for loss and/or damages due to third party’s conduct

Delivery Time:

The delivery time will depend on your delivery location. Please allow for extra delivery time during the holiday season. You can check the tracking number through the Carrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 business hours from the time the order is placed. Please note that your item has been shipped if there is a tracking number, even if the tracking number has not been updated by the carrier yet.

Shipping Fee for continental 48 states:

Free shipping for orders over $99.
$15 shipping fee for orders under $99.

Order Cancellation:

Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. Please note that your item has been shipped if there is a tracking number, even if the tracking number has not been updated by the carrier yet. Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for a 10% restocking fee.

Other Regions:

Europe: Please refer to http://eu-en.segway.com/.
Asia-Pacific: Please refer to ap.segway.com.