We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
We’ve got you covered.
Shipping Protection gives you peace of mind while saving you time and money.
- Shipping Protection
Coverage in case your package is damaged in transit, stolen, or doesn't arrive. - Instant Issue Resolution
Get a refund or replacement in just a few clicks. - 24/7 Claim Support
Route is here for you whenever an issue arises — with an average response time of under an hour.
FAQ
Segway service rewards campaign is exclusive for existing Segway owners.
From Apr 15 to May 11, if you order eligible products, you can enjoy a free service package worth up to $129, including a 6-month warranty extension on all parts and free shipping protection.
Follow these 2 easy steps:
Step 1: Verify Your Email
If you bought your Segway products from:
a) Segway online store: Verify the email used for your order.
b) Other authorized channels:
Go to the Segway Mobility APP → Tap "Mine"& "Settings" → Tap “Bind & Manage Account” then bind email.
Return to this page → verify with the bound email.
Step 2: Shop & Enjoy
Add an eligible product (Segway eKickScooter F3, Max G3, GT3, or ZT3 Pro) to cart at checkout.
Free shipping protection will be automatically applied.
Warranty extension of 6 months will be applied to all parts from the date you activate your ride
Segway eKickScooter F3, Segway eKickScooter MAX G3, Segway SuperScooter GT3, Segway eKickScooter ZT3 Pro.