Important Information- PLEASE READ FIRST

Review Before Purchase.

Customers are strongly encouraged to review Seel's full Terms & Conditions and Insurance Policy before purchasing any protection service, as those documents govern coverage, limitations, and eligibility. See Question 1 for links to these documents

Third-Party Service Provider.

Seel's Worry-Free Delivery® is optional third-party protection services provided and administered solely by Seel. Segway does NOT provide, underwrite, administer, or decide claims under these services.

No Guarantee of Coverage or Outcome.

Purchasing a Seel protection service does not guarantee coverage, claim approval, or compensation. All claims are subject to Seel's applicable terms, conditions, limitations, and eligibility requirements, and final determinations are made exclusively by Seel.

Segway Policies Are Not Modified.

Purchasing or declining Seel's services does NOT override, supplement, amend, or in any way modify Segway's official terms and conditions.

Exclusions Apply.

The protection services have exclusions. Please carefully read this FAQ and referenced links.

1. What is Seel?

Seel Inc. ("Seel") is an independent third-party company that provides order protection services, such as the Worry-Free Purchase® (including Worry-Free Delivery®).

The Seel services are provided and administered solely by Seel. Segway does NOT provide, underwrite, or administer Seel's services. When you purchase a Seel protection add-on, you are entering into a separate service arrangement with Seel, and all claims, eligibility determinations, and compensation decisions are made by Seel in accordance with its terms and conditions.

• Seel's Worry-Free Purchase® Service Terms & Conditions: https://www.seel.com/terms/worry-free-purchase
• Seel's Worry-Free Purchase® Insurance Policy: https://www.seel.com/terms/insurance

Seel's services are OPTIONAL to you. You can remove or deselect the Seel services in your shopping cart or at checkout before completing payment.

PLEASE NOTE: "WORRY-FREE PURCHASE®" and "WORRY-FREE DELIVERY®" ARE TRADEMARKS AND SERVICE NAMES OF SEEL. THESE NAMES DO NOT CONSTITUTE A PROMISE OR GUARANTEE OF COVERAGE OR CLAIM APPROVAL. ALL SERVICES ARE SUBJECT TO APPLICABLE TERMS, CONDITIONS, AND ELIGIBILITY REQUIREMENTS. PLEASE CAREFULLY REVIEW THE LINKS ABOVE BEFORE MAKING YOUR PURCHASE DECISION. THIS IS NOT A STATEMENT OR ENDORSEMENT BY SEGWAY.

2. What is the Worry-Free Delivery Service?

This is an optional add-on service provided by Seel. When you add Worry-Free Delivery® Protection at checkout, you gain additional protection beyond Segway's standard policies:

• Delivery Protection covers loss or damage during transit, or delivery delays.

*For orders without Worry-Free Delivery®, Segway is NOT liable for loss or damage during shipping. In such cases, Segway may offer a courtesy coupon equal to 20% of the order value, capped at coupon value of $100.

3. What does the Delivery Protection Service cover?

A. Lost - No Abnormal Tracking Status, But No Updates

A package is considered lost when:

• It has not been delivered 15 days after shipment
• Carrier tracking already shows an abnormal status

Claim window:

• Submit within 30 days afterward the 15-day period.

B. Lost - Marked Delivered but Not Received

If tracking shows "Delivered" but you didn't receive the package:

Claim window:

• Submit within 7 days of the "Delivery".

Provide ONE of the following proofs:

• Police report
• Video evidence showing the package was not received by you
• Carrier-issued non-delivery certificate

C. Damage

You may receive compensation up to the full order value if your product arrives:

• Fractured or shattered
• Crushed or severely deformed

Claim window:

• Submit within 7 days of the "Delivery".

Provide:

• Photo of the package and the damaged product

*Packages or cartons are not covered if the product remains intact and functional.

D. Delay

A shipment is considered delayed when:

• It has not been delivered 10 days after the order was shipped.

Claim window:

• Submit within 90 days after payment
• Claims must meet Seel's eligibility requirements, and supporting documentation (such as photos or carrier updates) may be required

**Please check this link for detailed terms and conditions about coverage, limitation and eligibility: https://www.seel.com/terms/worry-free-purchase.**

4. Claim Process

1. You can access the Seel Resolution Center to submit a claim request from the order confirmation email or order detail page or go to https://resolve.seel.com
2. Report the issue
3. Select product(s), upload required documents
4. Wait for review

• Seel will process your application within 3-5 business days. You may contact them at support@seel.com. If you do not receive a response within that timeframe, feel free to contact us via technicalsupport@segway.com

5. When should I purchase the service?

• The service can be added during checkout. The service is pre-selected by default. If you do not wish to purchase it, you may deselect it in your shopping cart or at checkout before completing payment.
• It can NOT be added once you finish payment.

6. Can I cancel the service after purchase?

• You can cancel the entire order between 30 minutes and 6.5 hours after purchase and reorder without the add-on.
• Once your order is accepted or shipped, the service becomes active and non-refundable.

7. Does this replace Segway normal return or delivery policy?

No. This service adds extra protection but does NOT replace, amend, or in any way modify our existing:

• Sales of Goods T&C: https://store.segway.com/sales-of-goods-t-c
• Shipping T&C: https://store.segway.com/shipping-policy
• Return T&C for Electric Scooter & Gokart: https://store.segway.com/return-policy-electric-scooter-gokart
• Return T&C for E-Bike: https://store.segway.com/return-policy-ebike
• Product's Limited Warranty & Arbitration Agreement: https://service.segway.com/us-en/product/seriesSelect?goType=5

8. What situations are not covered?

To set correct expectations, the protection service does NOT cover:

• Packages stolen after confirmed delivery
• Theft is covered only when the package is marked as delivered but was not actually received by you, such as when a carrier leaves the package unattended and it is stolen before you take possession.
• Theft is not covered once delivery is confirmed as received by you, including situations where:
  • the package was signed for by you or someone at your address; or
  • the carrier provides delivery confirmation showing the package was handed to you (for example, a delivery photo or other proof of receipt).
• Normal wear-and-tear after delivery
• Returns that do not meet Segway's Return Terms & Conditions for Electric Scooter & Gokart or Ebike
• Loss or damage during the return shipping process.
• Claims outside of the eligible claim window (available in Question 4 "Claim Process")

9. How can I contact Seel if I have a question?

You can contact Seel by emailing support@seel.com.