Store.segway.com Shipping Terms and Conditions

1. Holiday Shipping Notice.

Due to the increase in volume during holiday seasons, you may experience a delay in receiving your orders.

2. Tracking Packages.

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

3. Risk of Loss or Damage.

(a) Segway is not responsible for any loss or damage to your ordered product after your product is dispatched from Segway's possession, i.e., after your product is tendered to the first carrier. You are suggested to promptly track your order and provide your signature at delivery. Waiving the signature delivery will increase your risk of loss of your ordered product.

For customers who did not purchase shipping protection and whose package is confirmed as lost during transit, Segway may, as a one-time courtesy and at its sole discretion, offer a promotional coupon equal to 20% of the total order value, capped at $100. Such courtesy compensation does not constitute a refund, replacement, assumption of risk of loss, or admission of liability, and does not alter Segway's terms and conditions of shipping, return and refund.

For delivery of wrong product, you must preserve and show us the original shipping label on the package to prove that the wrong product was shipped by us.

(b) If you know you won't be home to sign:

If you know in advance you won't be home to sign for your delivery, using FedEx Delivery Manager:

• Redirect your package to be held at a FedEx location for up to 10 days for FedEx Ground shipments and up to 5 days for FedEx Express shipments free of charge.
• Redirect your package to another location or schedule another delivery time. A fee will apply.
• Please visit FedEx for more information about your delivery options when you cannot be at home for your delivery signature: https://www.fedex.com/en-us/delivery-options/signature-services.html.

(c) Claims of lost package / no delivery will not be accepted for shipments that have been signed for.

(d) If the box / package of products is damaged / broken, provided that it does not affect functions of products, you do not have special return rights (i.e. you will be charged for shipping costs and restocking fee for your return).

(e) If your box or packaging shows signs of damage:

1. Please take clear pictures or videos of each side of the packaging.
2. Open the box to check for damage to the product. Take clear pictures or video of the damage. (In most cases, the product will be fine even if the box shows some damage.)
3. Report any damage or loss immediately. Claims made more than 48 hours after delivery or without photos or videos will be denied.
4. If you ride or activate the unit, you are indicating that you accept the unit as is, and no claims for shipping damage will be accepted by Segway after you activate or ride the product.

If you have purchased Seel Shipping Protection (Seel Worry-Free Delivery®) at checkout, please refer to Section 8 below or the FAQ page to file a claim with Seel directly.

4. Shipping Location.

(a) We currently only ship within the Continental 48 States.

(b) We are not able to deliver to the following:

• Standard P.O. Boxes or Residential P.O. Boxes in rural areas.
• USPS, FEDEX, or any other type of drop boxes.
• Freight Forwarding companies including services similar to NewYorkMailBox.com.
• Military addresses or other restricted areas.

5. Shipping Method.

Due to the nature of the item, ground shipping will be the only option.

Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use FEDEX or other proper carrier for shipping.

6. Shipping Fee.

Segway pays your shipping for orders over $99.

$15 shipping and handling fee for orders under $99.

7. Delivery Time.

The delivery time will depend on your delivery location. You can check the tracking number through the carrier's website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

8. Seel Shipping Protection FAQ.

Please click here to review: https://store.segway.com/seel-purchase-protection-faq.

9. Other Shipping Questions.

Please contact store@segway.com.