Shipping Policy

Shipping Area:

Shipping is currently only available to the US Mainland (48 Contiguous States & DC).

DO NOT SHIP to:

US mainland:

  1. PO Boxes, APO, DPO or FPO addresses.
  2. USPS or FedEx drop boxes, or any other type of public mailbox.
  3. International couriers or transportation/shipping centers in the United States, including NewYorkMailBox.com.

Other Area:

  1. Europe: Please refer to http://eu-en.segway.com/.
  2. Asia-Pacific: Please refer to ap.segway.com.

Shipping Carrier:

FedEx / UPS Ground Shipping

Shipping Fee for USA (48 Contiguous States & DC):

Free shipping for orders over $99
$15 shipping fee for orders under $99

Order Processing Time:

Order processing time is between 1-2 business days and our delivery time varies based on the shipping warehouse and your shipping address.

Orders (Status: On Hold) need to be checked and processed after confirmation.

Order Cancellation:

Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for the RETURN shipping and a 15% Restocking Fee.

Tracking Packages:

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

Delivery Time:

The delivery time will depend on your delivery location. You can check your tracking number through UPS/FedEx for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from time the order is placed.

Other Shipping Problems:

Please contact store@segway.com.

QUALITY PROMISED

FEDEX/UPS SHIPPING

LIMITED WARRANTY

SAFE & SECURE CHECKOUT