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Store.segway.com Shipping Terms and Conditions

This is a binding agreement between Segway Inc. and you.

Table of Content

  1. Holiday Shipping Notice
  2. Tracking Packages
  3. Risk of Loss or Damage
  4. Shipping Location
  5. Shipping Method
  6. Shipping Fee
  7. Delivery Time
  8. Route Package Protection FAQ
  9. Other Shipping Questions
  1. Holiday Shipping Notice.

Due to the increase in volume during holiday seasons , you may experience a delay in receiving your orders .

  1. Tracking Packages.

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.  

  1. Risk of Loss or Damage.
  1. Segway is not responsible for any loss or damage to your ordered product after your product is dispatched from Segway’s possession, i.e., after your product is tendered to the first carrier. You are suggested to promptly track your order and  provide your signature at delivery . Waiving the signature delivery will increase your risk of loss of your ordered product.

For delivery of wrong product, you must preserve and show us the original shipping label on the package to prove that the wrong product was shipped by us.

  1. If you know you won’t be home to sign:

If you know in advance you won’t be home to sign for you using FedEx Delivery Manager:

  • Redirect your package to be held at a FedEx location for up to 10 days for FedEx Ground shipments and up to 5 days for FedEx Express shipments free of charge.
  • Redirect your package to another location or schedule another delivery time. A fee will apply.
  • Please visit FedEx for more information about your delivery options when you cannot be at home for your delivery signature:  https://www.fedex.com/en-us/delivery-options/signature-services.html   
  1. Claims of lost package / no delivery will not be accepted for shipments that have been signed for.
  1. If the box / package of products is damaged / broken, provided that it does not affect functions of products, you do not have special return rights (i.e. you will be charged for shipping costs and restocking fee for your return).
  1. Shipping Location.
    1. We currently only ship within the Continental 48 States.
    2. We are not able to deliver to the following:
  • Standard P.O. Boxes or Residential P.O. Boxes in rural areas.
  • USPS, FEDEX, or any other type of drop boxes.
  • Freight Forwarding companies including services similar to NewYorkMailBox.com.
  1. Shipping Method.

Due to the nature of the item, ground shipping will be the only option. 

Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use FEDEX  or other proper carrier for shipping.

  1. Shipping Fee.

Segway pays your  shipping for orders over $99.
 $15 shipping  and handling fee for orders under $99.

  1. Delivery Time.

The delivery time will depend on your delivery location. You can check the tracking number through the  c arrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

  1. Route Package Protection FAQ.
    1. a) What is Route Package Protection?
    • Route’s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added protection to your shipment. Package Protection can be added during checkout.
    • Purchased Route’s Package Protection and looking to file a shipping issue online? File here
    1. b) Where is My Order?
    • Once your order has been shipped, your tracking number will be provided via email. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
    1. c) How Does Route Work?
    • If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as you preferred. Claims will be reviewed for approval within 1-2 business days from filing.
    1. d) How Does Route Process Refunds or Reorders?
    • Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. The funds will be returned to your original payment method, or via other refund options that Segway deems fit. Note: The total refund amount excludes the cost of Route Shipping Protection.
    • Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
    1. e) If I cancelled my order before it is shipped, will I get refund for my cost of Route Package Protection (aka “the premium”)?
    • Yes. If your order is cancelled before shipping, your premium will be refunded in full. However, once your order is shipped, your premium will not be refunded.
    1. f) When Should I File a Claim?
    • Your claim must be filed with Route directly. Your claims will be reviewed and processed by Route. Need to file a claim? File here
    • Marked As Delivered (Stolen)
      • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
    • Stuck In Transit (Lost)
      • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
      • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
    • Damaged
      • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
      • All of Route’s policies are listed here: https://shoppers.help.route.com/hc/en-us.
    1. g) What if My Order Never Arrives or is Stolen?
    • Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.
    • If your order has not arrived, please file a claim with Route here.
    1. h) What if My Order Arrives Damaged?
    • Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
    • If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
    • If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
    • If your order is damaged, please file a claim with Route here.
    1. i) How Do I File a Claim for my Lost, Damaged, or Stolen Order?
    • If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
    • You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
    1. j) What are Route’s Terms and Conditions?
  1. Other Shipping Questions.

Please contact store@segway.com