Shipping Policy

Shipping Area:

Shipping is currently only available to the US Mainland (48 Contiguous States & DC).


US mainland:

  1. PO Boxes, APO, DPO or FPO addresses.
  2. USPS or FedEx drop boxes, or any other type of public mailbox.
  3. International couriers or transportation/shipping centers in the United States, including

Other Area:

  1. Europe: Please refer to
  2. Asia-Pacific: Please refer to

Shipping Carrier:

FedEx / UPS Ground Shipping

Shipping Fee for USA (48 Contiguous States & DC):

Free Shipping

Order Processing Time:

Orders (Status: Processing) placed by 11:59PM PT will be processed on the Next Business Day.

Orders (Status: On Hold) need to be checked and processed after confirmation.

Order Cancellation:

Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. Once the item is shipped, your order cannot be cancelled. If the customer insists to cancel the order after it has been shipped or refuse the package, the customer will be charged for the RETURN shipping and a 15% Restocking Fee.

Tracking Packages:

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

Delivery Time:

Please note that our warehouse for Ninebot by Segway KickScooter ES1 and Ninebot by Segway KickScooter ES2 - Silver Color is in MA. Other products are in CA and/or NJ. The delivery time will depend on your delivery location and distance from these warehouses. You can check your tracking number through UPS/FedEx for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from time the order is placed.

Other Shipping Problems:

Please contact