1. Introduction

This Segway General Privacy Policy (hereafter referred to as the “Policy”) governs the collection, use, and sharing (collectively referred to “processing” or “process”) of your personal information by Segway Inc. (“Segway, “we” or “us”) in connection with your with your use of www.segway.com and its subdomains (our “Website”),  your request for customer services, social media pages that link to this  Policy, your interactions with Segway during in-person meetings at Segway facilities or at Segway events, and in the context of other online or offline sales, marketing and service activities. This  Policy also explains the privacy rights you have in relation to these processing activities. 

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, and not to provide your personal information to us. By accessing or using our Website and/or directly provide your personal information to Segway, you agree to this Policy. This Policy changes from time to time. Your continued use of our Website  and/or provision of your personal information to us through online or offline channels after we make changes to the  Policy is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

This Policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and Segway.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy .
• Offline or through any other means, including on any other website operated by Segway or any third party (including our affiliates and subsidiaries);

It does not apply to information collected:

• From the Segway-Ninebot App, Navimow App and other mobile applications (please find app-related privacy policies in the respective app).
• By any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Website, social media posts and/or emails.

2. Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on our Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us via the methods in Section 8.D. “Contact Information” (at the end of this Policy).

We may collect personal information from children under 16 during our offline product test ride activities, with parental consent. This information is collected solely for signing waivers, arranging test rides and similar purposes. We do not use this information for any other purposes, nor do we disclose, share, or sell it to any third parties.

3. Information We Collect About You

We collect several types of information from and about our consumers via our websites and offline activities, including:

Basic identifying information:Including your real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.

Device information and other unique identifiers:Including device identifier, IP address, cookies, or similar unique identifiers.

Demographic information:Including your age, veteran status, race and ethnicity. You may provide us with such information for the purpose of enjoying promotion and/or discount for certain groups of consumers, such as age (for eligibility to your birthday gift on our online store) and veteran status (for eligibility to your special discounts). We may receive your personal information such as race and/or ethnicity for survey and study purposes. We do not collect or process your education information. We cooperate with third parties, like ID.me, to verify your student or teacher status in order to provide special discount opportunity and/or eligibility to you. You will be directed to a third-party gateway to verify your education information and we will only receive a result of your eligibility.

Payment information:Including credit or debit card numbers. We use third-party payment processing companies to process your payment information for transactions at: store.segway.com, including bank account number and credit/debit card number for the purpose of facilitating the payment companies’ process. We do not store your payment information

Commercial information:Including information about Segway and/or Ninebot products or services you have purchased, returned or exchanged.

Audio and visual information:Including photographs, images, videos, and recordings of your voice. We may collect and/or record such information when you contact our call center, participate in our marketing and/or business events.

Internet or other network activity:Including browsing or search history and information regarding your interactions with our websites, mobile applications, emails, or advertisements.

Additional information may be collected for legal matters:The categories above describe our information collection practice in general. It does not apply if there are legal disputes or lawsuits between us. In such events, we may collect and receive any and/or all of the above eleven categories of personal information for the purpose of investigating and resolving such legal matters. The personal information collection practice for the legal related matters will be conducted per the law, your consent and/or courts’ orders.

4. How We Collect the Information

We collect personal information about you from various sources.

Directly from You

Normally, we collect personal information you provide, such as when you. 

• make a purchase; 
• register for a customer account at store.segway.com; 
• sign up for Segway Loyalty Program (also called Mileage program); 
• contact us (such as email and phone call) for product and/or services reasons and other reasons; 
• respond to a survey;
• RSVP for an event; 
• Indirectly from you when you interact with our independent authorized dealer stores, service facilities and other authorized third-party facilities that may forward your information to us; 
• Marketing events such as in a sweepstakes, contest, or other similar campaign or promotion; 
• sign up to receive emails, text messages, and/or postal mailings. 
• We also record customer service phone calls and maintain a transcript of chats for quality assurance.
• In the event you have claims against Segway, we may receive the personal information you provide either voluntarily and/or by law for the purpose of investigating and/or resolving such claims. 

Using Online Tracking Technologies and Other Automatic Data Collection Technologies

• When you visit our websites,
• open or click on emails we send you, 
• or interact with our online advertisements,

We and certain third-party partners, contractors and service providers (such as advertising networks, analytics providers and social media platforms and networks) use pixels, web beacons, software developer kits, third-party libraries, cookies, and other similar online tracking technologies (collectively, “online tracking technologies”) to gather information when you interact with our websites and emails. 

Some online tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit certain third parties, contractors and service providers to use online tracking technologies on our websites and emails for analytics and advertising purposes, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties, contractors and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.

From Third Parties

We collect your personal information from our business partners, contractors, services providers and other third parties. For example, 

• we may collect information about your Segway and/or Ninebot branded product(s) (such as how it is used), your transaction and business relationship with us, matters involving our products and/or services, from the manufacturer (“Ninebot”) and its affiliates. 
• We may collect your information involving your products and/or services from contractors, services providers and/or third parties, such as retailers, shipping companies, warehouses and/or order fulfilment service provider, service and repair shops and/or product service providers. 
• We may also receive your personal information from other sources such as fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. 

From Social Media Platforms and Networks

If you interact with us on social media, public forum, and post and/or publish comments, pictures, videos, and/or your information and/or send us messages and/or information, we may collect such information. We may also collect information that social medial platforms disclose to us (if any). For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

5. How We Use the Information

We may use or disclose the personal information we collect for one or more of the following purposes: 

Providing Products and Services, Fulfilling the Reason You Provide Information 

We may use or disclose your personal information to provide products and services, and address and resolve questions, matters and/or claims that you may have with us because of our products, services, our business and/or your relationship and interaction with us, such as to fulfill your orders and/or complete the transactions you request; to process your payments; to provide you receipts and order updates; to send notifications to you related to your account, purchases, returns, exchanges, subscriptions, and reservations; to create, maintain, and otherwise manage your account, profile, or membership. 

Administering Royalty Program and User Accounts. 

We use your personal information to administer our programs, such as Segway Loyalty or Mileage programs, newsletter subscription, customer accounts and the like, and to perform our contract to provide you with the benefits associated with those programs. This may include setting up and verifying your account, communicating with you regarding the program, evaluating your application, tracking the rewards/points you earn for purchasing products, and providing a forum for discussion, asking questions, posting photos and reviews, and sharing experiences. For the details of the programs and the terms and conditions, please check  relevant program pages.  

Communicating With You

We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback, and to provide customer service.

Marketing and Promotional Purposes

General: We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message to show you advertisements for products and/or services tailored to your interests on social media and other websites. (we do not profile individuals for the purpose of targeted advertisement, nor do we directly distribute targeted advertisement to consumers. We cooperate with third-party business partners, such as Google, Facebook and Instagram, to provide advertisements tailored to your interest, and this is conducted by our business partners per the information they collect from your activities and/or interaction with our websites, your email that the third parties collect from us and/or from our websites and your information from other sources not from us.)

For Special Promotion and Discount Opportunities: We may offer special promotion and/or discount opportunities to certain groups of customers, such as college students and veterans. If you are eligible and desire to enjoy such promotion and/or discount opportunities, you may need to provide relevant information and/or proof (such as a student email address) and we and/or our third-party business partners such as ID.me will use it to verify your eligibility. 

For Marketing Events and Activities: We host various online and offline marketing events and activities either alone or with our business partners, such as test driving, survey, study and research, contest, sweepstakes, new product releases, registration for receiving our newsletters and advertisement. We may collect and use your identifiers, basic personal information, contact information, commercial information, geolocation information (i.e., where events are held if they are offline), government issued ID (for verification purpose), sensory data (limited to audio, video and photos taken during events), professional or employment related information. 

Study, Survey and Research

We use personal information to conduct research and studies, including to improve our services and product offerings; to understand how you interact with our websites, products, services, advertisements, and communications with you; to determine which of our products or services are the most popular; to improve our websites, products, services, and marketing campaigns; to personalize your experience; to save you time when you visit our websites; to customize the marketing and advertising that we show you; 

Improvement, Security and Fraud Prevention

We use your personal information to provide functionality, maintain security, analyze performance, fix errors, and improve usability and effectiveness of our websites, products and services.

Legal Obligations

We use personal information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim. 

Others

We may use your personal information for other purposes as described to you when collecting your personal information or as otherwise set forth in the CCPA. 

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice or receiving your consent. 

6. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. You may also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs.  If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. Please note, some features of our  Website may not be available to you as a result. 
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by  submitting a request to our contact information at the end of this Policy.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website  at https://thenai.org/.

7. Your State Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or 
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data. 

The exact scope of these rights may vary by state. To exercise any of these rights please submit a written request via the following methods: (1) emailing us at  privacylegal@segway.com, or (2) mailing us at Segway Inc., P.O. Box 661805, Arcadia, CA 91066, attention to Legal, Privacy. In your written request, Please specify (1) your legal first and last name; (2) your email address (if you have a Segway account, please provide the email address associated with your account); (3) your state of residency; and (4) description of your  request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

California residents please check our CCPA Privacy Notice at https://www.segway.com/ccpa-privacy-notice/.

 

8. Miscellaneous

A. Arbitration, Waiver of Jury Trial and Waiver of Class Action

Segway and you agree that any dispute, controversy, or claim arising out of, related to or in connection with this Policy and Segway’s practice and/or activities of data collection, usage and disclosure, shall be submitted to binding arbitration upon the request of either party upon the service of that request on the other party.

The arbitration shall be conducted by the American Arbitration Association (AAA) according to its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (collectively “AAA Rules”). The AAA Rules are available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted before a single arbitrator. The arbitration tribunal shall have the power to rule on any challenge to its jurisdiction or to the validity or enforceability of any portion of the Policy to arbitrate. Any decision of the arbitrator shall be final and may be entered into any judgment in any court of competent jurisdiction. You waive the right to have your claim heard in a court of law and by a jury.

You waive the right to participate in class actions arising from or relating to all claims and disputes with Segway. You agree to arbitrate solely on an individual basis and that this Policy does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitral tribunal may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If the prohibition on class arbitration is deemed invalid or unenforceable, then the remaining portions of the arbitration clause will remain in force.

 

Opt-out of Arbitration

YOU MAY OPT OUT OF THIS DISPUTE RESOLUTION PROCEDURE BY PROVIDING NOTICE TO SEGWAY NO LATER THAN THIRTY (30) CALENDAR DAYS AFTER THE DATE OF YOUR FIRST USE AND/OR INTERACTION WITH OUR WEBSITE, OR THE DATE OF YOUR FIRST PROVISION OF PERSONAL INFORMATION TO SEGWAY, WHICHEVER COMES EARLIER. TO OPT-OUT, YOU MUST SEND NOTICE BY EMAIL TO SEGWAY AT PRIVACYLEGAL@SEGWAY.COM, WITH THE SUBJECT LINE: “ARBITRATION OPT-OUT.” THE OPT-OUT NOTICE BY E-MAIL MUST INCLUDE (A) YOUR NAME, EMAIL ADDRESS, MAILING ADDRESS, AND PHONE NUMBER; AND (B) THE DATE ON WHICH YOU FIRST VISITED SEGWAY WEBSITE OR PROVIDED PERSONAL INFORMATION TO SEGWAY. ALTERNATIVELY, YOU MAY OPT OUT BY SENDING AN ELECTION TO OPT- OUT LETTER TO SEGWAY AT SEGWAY INC, P.O. BOX 661805, ARCADIA, CA 91066, USA VIA CERTIFIED MAIL WITHIN THE SAME TIME WINDOW. THESE ARE THE ONLY TWO EFFECTIVE WAYS TO OPT-OUT THIS DISPUTE RESOLUTION PROCEDURE. 

 

Choice of Law

The Federal Arbitration Act governs this arbitration clause. This Polic evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs its interpretation and enforcement.

 

Arbitration Procedure

The following is a description of the arbitration process A. Mail a Notice of Dispute to Segway. Before initiating an arbitration against Segway, you must first notify Segway  of your dispute in good faith. Please include your contact information, your concerns, and the relief you intend to seek from Segway , and any information you believe would help resolve the dispute. Segway  will review your Notice of Dispute to determine whether Segway may settle it with you to avoid arbitration. The notice should be sent by certified mail to  Segway Inc., P.O. Box 661805, Arcadia, CA 91066, attention to Dispute.

• Wait 30 Days. Segway will review your Notice of Dispute within thirty (30) days of Segway’s receipt of your Notice of Dispute. If you do not hear from Segway within thirty (30) days of its receipt of your Notice of Dispute, you may proceed with filing an arbitration claim against  Segway. Should Segway provide you with a written settlement offer, please keep this settlement offer because Segway  and you will be required to show this settlement offer to the arbitrator. Notwithstanding the foregoing, such offer, if any, shall not be shown to the arbitrator until after the arbitrator’s determination on the merits of your claim.
• Complete a Demand for Arbitration. You can initiate arbitration by completing a Demand for Arbitration that includes a basic statement of the (i) names and addresses and telephone numbers of the parties involved; (ii) your description of the dispute; and (iii) your short statemen  detailing why yo u  are entitle to  relief.
• Send Segway Your Demand for Arbitration. You can send Segway  your Demand for Arbitration at the following address: Attention: Disputes,  Segway Inc., P.O. Box 661805, Arcadia, CA 91066 . Please keep a copy of your notice  for your record.
• Send AAA Two (2) Copies of Your Demand for Arbitration. The Demand for Arbitration includes the address that you are to send two (2) copies of your Demand for Arbitration. This address is AAA Case Filing Services at 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, subject to amendment and/or update by AAA. You should also include a copy of this warranty policy and the appropriate filing fee. Segway will reimburse you for this filing fee. If you cannot afford to pay the filing fee, please contact Segway, and Segway will pay the filing fee for you if your claims seek a remedy less than $75,000. AAA has an online filing option that you  can find on its   website: www.adr.org.
• AAA Appointment of Arbitrator. If no claim in the arbitration exceeds $75,000, the AAA will appoint an arbitrator and notify you and Segway  of the arbitrator’s name and qualification. The AAA requires all arbitrators to check for any past or present relationships with the parties, potential witnesses, and the parties’ attorneys. If the arbitrator has any such relationship, the AAA will inform Segway and you. If either you or Segway object to the AAA’s choice of arbitrator, we’ll have seven (7) days to inform the  AAA.
• Choose the Hearing You Would Like. Unless you and Segway agree to have any arbitration hearings somewhere else, the arbitration will take place in  Los Angeles County, California. If your claim is for $10,000 or less, you may choose to have the hearing conducted by telephone or in-person. Alternatively, you may choose to proceed to conduct the entire arbitration through written correspondence with the arbitrator that doesn’t include an interactive hearing. Once the AAA has commenced the arbitration, you have ten (10) days to inform the AAA of your choice of hearing. If you don’t make a choice, the AAA will conduct the arbitration by written correspondence without an interactive hearing. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Those rules currently provide for an in-person hearing if your claim exceeds $10,000, but you and Segway may agree whether that hearing is in person or by telephone or whether to instead  proceed with written   correspondence.
• Arbitrator’s Decision. Within fourteen (14) days from the conclusion of the in-person or telephone hearing, or from the submission of all written evidence to the arbitrator if you have elected to conduct the arbitration through written correspondence, the arbitrator will render a written decision. That decision will include the essential findings and conclusions upon which the arbitrator based his or her award. Segway will immediately respond to the arbitrator notifying the arbitrator whether, and to what extent, Segway will abide by the decision, perform the obligations it has agreed to do. Any decision by the arbitrator may be utilized by any party for any reason.

 

Confidentiality

The parties agree to keep strictly confidential any conduct, communication, and information disclosed and/or communicated to the other party under this Section 8.A. “Arbitration, Waiver of Jury Trial and Waiver of Class Action”  including but not limited to the existence of dispute resolution, mediation (if the parties agree to conduct mediation), settlement, arbitration, arbitral proceedings, submissions made by the parties and the decisions made by arbitral tribunal, including its awards to the extent not already in the public domain, except in judicial proceedings related to the award or where required by applicable law.

 

B. Changes to Our Privacy Policy

We may change our privacy policy if we deem it necessary. Your continued use of our website and/or provision of your personal information to us through online or offline channels after changes is deemed as your acceptance thereof. You are advised of the need to check updates.

C. Contact Information

If you have any questions or comments about this Policy, please do not hesitate to contact us at:

Phone: 1-866-4SEGWAY (866-473-4929)

Website: https://ninebot.my.site.com/hc/s/contactsupport

Email: privacylegal@segway.com

Postal Address: Segway Inc., P.O. Box 661805, Arcadia , CA 91066, attention to Legal, Privacy.

If you need to access this Policy in an alternative format due to having a disability, please contact privacylegal@segway.com  and call 1-866-4SEGWAY (866-473-4929).